Posterity Health is a virtual-first center specializing in male reproductive health, offering a hybrid model of care that combines telehealth, in-person services, and personalized treatment plans. The center aims to empower men to take control of their reproductive health through a mix of technology and expert guidance.
Despite the growing need for male fertility care, many men hesitate to seek help, leading to delays in treatment. Posterity Health identified the challenges associated with this reluctance and sought solutions to overcome the stigma and administrative inefficiencies hindering care access.
Male reproductive healthcare is often underemphasized, and many men are hesitant to engage in fertility treatments, said Matt Alley, COO at Posterity Health. This hesitation creates barriers to timely care, as men delay or avoid seeking help.
Posterity Health also faced significant operational challenges, such as a cumbersome intake process and inefficient appointment management, which placed a heavy administrative burden on the staff.
These obstacles resulted in delays, reduced patient satisfaction, and strained resources, prompting the need for a more streamlined and accessible system.
To address these challenges, Posterity Health partnered with Yosi Health, a vendor offering a digital platform aimed at simplifying patient engagement and administrative processes.
Yosi Health’s system introduced a suite of services designed to ease patient intake, improve appointment scheduling, and enhance overall patient interaction. The digital intake feature significantly reduced administrative workload by allowing patients to complete forms online, saving about 10 minutes per appointment.
This streamlined approach improved patient satisfaction and operational efficiency, with 70% of patients completing the intake process in under 10 minutes.
Another key feature was the introduction of online scheduling, which enabled men to book appointments directly from their phones, whether for in-person procedures like vasectomies or virtual consultations.
This added convenience helped reduce the stigma associated with male fertility issues by offering a private and accessible way to engage in care.
Additionally, reputation management tools were used to collect patient feedback, with an average satisfaction score of 9.3/10, helping Posterity Health maintain high-quality services and address any concerns promptly.
The implementation of Yosi Health’s technology led to significant improvements at Posterity Health, including reduced administrative time and improved patient engagement. With the digital intake process, 70% of patients completed forms quickly, allowing staff to focus more on patient care.
The ease of online scheduling also led to an increase in appointments, as men were more comfortable accessing fertility services. Patient satisfaction scores reflected the effectiveness of the technology, further reinforcing the positive impact of these digital tools on care delivery.
For other healthcare providers considering similar technology solutions, Posterity Health advises focusing on enhancing the patient experience through user-friendly systems.
Ensuring compatibility with existing electronic health records is crucial for smooth integration, and gathering patient feedback should be prioritized to continuously improve services.
By adopting customizable and efficient digital platforms, providers can reduce administrative burdens, engage patients more effectively, and maintain high standards of care, leading to better health outcomes and stronger patient relationships.
